Our Refund Promise
If item/items are not as described or are defective, we will replace or refund your money at no charge to you. To be eligible for a refund, items must be unused, in new condition, and returned in original packaging within 60 days of your order date.
Please submit a refund request through our portal and include your order number, a detailed description of the issue, and photographs where possible. Used items are not eligible for return.
Restocking Fees
The following restocking fees apply to returned items:
| Item Category | Restocking Fee |
|---|---|
| Helmets | 20% up to $50 |
| Facemasks | $15 |
| Visors | $10 |
| Accessories | $10 |
| Chinstraps & Hardware | $5 |
| Free or bundled items | Full price minus price paid |
Non-Refundable Items
The following items and services are not refundable:
- Original Shipping Cost
- Helmet Assembly
- Gift Cards
- Open Box Products
- Hassle-Free Returns + Package Protection
Important Notes
If you are not 100% positive you are buying the correct color or style facemask for your helmet, or the correct color and size helmet, please inquire before purchase. It is not possible to properly fit a football helmet online.
Always check with your coach before buying any visor. Only 100% clear visors are allowed in High School or NCAA games. Used, smudged, cracked, scraped, or damaged visors are not returnable.
Replacement Items
We are happy to assist with replacing items that are lost or damaged during shipping. However, we do not accept returns on items issued as replacements for lost or damaged shipments. All replacement items are final sale. Please review your order carefully before confirming any returns.
Right of Withdrawal (EU Orders)
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
Customers are responsible for the cost of return shipping. We will issue your refund within 14 days of receiving notification of your cancellation, or once we have received the returned goods.
This right applies to all items purchased, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items.